Searches stuck in "Queued" or "Searching" mode
During the normal course of operation, you may execute a search that remains in either "queued" or "searching" states.
Verifying Communication
One of the first items to troubleshoot involves the actual communication between the installed endpoint and the Interrogate Command Center interface. There are several log files and/or console windows you can use in order to verify that the proper communication is occurring between endpoint and Interrogate. See below.
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Test 1: Navigate to C:\Program Files (x86)\HeurekaAgent\log. Open the newest log file with a text editor and you should see connections between your endpoint and Interrogate. (See image to the right)
Restarting the Windows endpoint service
Should it become necessary to stop and restart the PC endpoint service, open the endpoint task manager and browse to the "Services" tab. Locate the HeurekaAgent service, right-click and select "Restart Service". The endpoint service will cycle itself back to a running state.
How to force a re-index on a Windows system
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As a first step you need to determine whether or not the endpoint service is running and communicating with Interrogate. Follow the steps below:
Running Service Verification
- Open a terminal window and type: sudo launchctl list | grep heureka
- Enter your password
- "com.heurekasoftware.agent" should be returned in your terminal window.
Viewing communication
- Open a console window using the Mac search tool.
- Locate the com.heurekasoftware.agent.log
You should see information streaming into the console window showing connections back to Interrogate. (See image to the right)
Restarting the Macintosh endpoint service
Should it become necessary to stop and restart the Mac endpoint service, open a terminal window on the endpoint computer and type the following commands:
Stop Service
sudo launchctl unload /Library/LaunchDaemons/com.heurekasoftware.agent.plist
Start Service
sudo launchctl load/Library/LaunchDaemons/com.heurekasoftware.agent.plist
It may be necessary to type your password in the terminal window!\
How to force a re-index on a Macintosh system
Open a terminal window on the Mac
- Type: curl -XPUT http://localhost:30000/api/task/index <Return>
The system will now re-index from the configured start point.
Image showing successful handshake between endpoint and Interrogate
Image showing PC Task manager for endpoint service restart